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Ordering & Shipping

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Account Opening

We are a wholesale company, selling ‘to the trade’ only. All customers must provide their current commercial address, resale tax certificate or FEIN to process their first order. The more information that you give to us, the faster and easier it will be to open your account. Company websites and social media posts of your work are excellent and quick ways to speed up the process.

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Ordering

  • First time order is $500.
  • No minimum for reorders after account has been established.
  • Individual products may contain minimum order quantities and we reserve the right to raise quantities ordered to meet product minimums.
  • Prices are subject to change without notice.
  • Approximate dimensions are listed and items are not necessarily shown to scale.
  • Colors shown are correct to our samples. Colors appear different on all computer monitors.
  • Cancellations must be received in writing and we must acknowledge your request. Without such acknowledgment, customer assumes all responsibility including all shipping fees.

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Ordering Custom & Special

  • A 60% non-refundable, non-transferable down payment is required to procure materials and begin production.
  • Production time varies per project and cannot be confirmed until down payment is received.
  • Installation services will not be reserved or scheduled without receipt of the agreed upon, non-refundable down payment.

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Backorders

  • Will be shipped automatically as product becomes available.
  • Will remain open for six months.

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IMAP Selling Policy

Anyone selling Gold Leaf Design Group products online must adhere to our Minimum Advertised Pricing Policy (IMAP). Current Minimum Advertised Pricing is 2.8 times our standard wholesale price. All clients selling GLDG products online must sign and follow our Internet Dealer Terms & Conditions. GLDG photographs can only be used after a Photo Use Form is submitted and approved. Please contact your sales representative or customer service for more information.

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Payment

  • All credit cards accepted.
  • Inquire about wire transfers, ACH or proforma billing.
  • Net 30 terms extended upon request, after credit approval. Late fees and interest accrue at 1.5% per month.
  • Payment by credit card after an order is processed as ‘Net 30’ will incur a 4% service fee.

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Additional Fees

  • Expedited orders:  + $35
  • Special shipping requests:  + $35 + all other related handling fees (including and not limited to choice of carrier, collect shipment, or 3rd party billing)
  • Crating/ pallet:  + $25 minimum
  • Inside delivery:  + $70 minimum
  • Residential delivery:  + $60 minimum
  • Liftgate, residential:  + $120 minimum
  • Liftgate, commercial:  + $60 minimum
  • Limited access, commercial:  + $60 minimum
  • Re-consignment/ delivery re-direct:  + $65 minimum
  • Storage fees:  + $25/ week minimum per pallet
  • Non-mainland U.S. destinations:  + 2% service fee
  • International shipping fees vary. Contact us for more information

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Shipping

  • All shipments are FOB Chicago, IL USA.
  • Most inventory items ship within four weeks or less.
  • We assume that all shipments are to a commercial location with a loading dock. If your location cannot accept freight, it is your responsibility to inform us at the time the order is placed.
  • Special delivery needs must be communicated when the order is placed and will incur additional charges (including and not limited to lift gate, inside delivery, residential delivery or advance notification, choice of carrier, collect shipment, or third party billing).
  • Drop shipping requests will incur additional processing fees.
  • Guaranteed freight rates are based on the size of the order and the final U.S. commercial destination.
  • Freight rates and delivery dates are not guaranteed to residential addresses.
  • Freight Quotes are an estimate based on one shipment at that day's shipping rates. Freight rates fluctuate dramatically and cannot be guaranteed. Shipping charges will be recalculated as orders near completion.
  • Four weeks shipping for most inventory items.
  • UPS is our preferred carrier.