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Returns, Claims, Damages

  • Damages/ Shortages (visible or concealed)- must be claimed within five (5) business days of merchandise delivery at the consignee’s address listed on the sales order (even if this is a storage facility, warehouse or freight forwarder).
  • Visible damage at time of delivery- must be noted on the delivery receipt by the consignee/ recipient or your claim will be denied.
  • Filing a claim- Visit our Claims & Damages page and complete the form with all requested information (including digital photos of product, cartons and packing material). All documents and photos must be returned to us within five (5) business days of delivery to consignee. All packing materials/ cartons must be available for inspection by the transportation carrier which could take many weeks (due to present times).
  • Customer returns/ Return authorization (RA)- not accepted without our approval. Approved RA's are issued by our claims department and are valid for ten (10) days.
  • Approved product returns- 30% restocking fee and the buyer assumes all freight charges both ways. Approved products to return must be repacked in its original packing and cartons. If breakage occurs, your return will not be accepted. All made-to-order items cannot be returned, and all down payments received will not be returned or transferred.
  • Approved credits- will be held on customer’s account, no monetary refunds issued.
  • No claims accepted for 3rd party or freight collect shipments. These claims are to be resolved directly between the purchaser and the carrier. Freight disputes, claims, shortages, and damages on any 3rd party/ freight collect shipments are the responsibility of the purchaser and the carrier.